Shipping & Orders FAQ – Egg Snake
I just placed an order, when will it ship?
Please allow 3–7 business days for processing and production before your order is shipped.
How long is the shipping time?
- Average delivery time: 2–5 business days
Please note that unexpected delays (such as holidays, weather conditions, customs, or natural events) may affect delivery times. While most orders arrive on time, shipping delays may occasionally occur. Delivery times are handled by the shipping carrier, and therefore cannot always be guaranteed.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it.
- If your order has not been shipped, cancellation is free of charge.
- If the order has already been shipped, it cannot be cancelled.
To cancel your order, please email us with the subject line “CANCEL” and include your order details.
I entered an incorrect address!
If you made a mistake in your shipping address, please contact us immediately by replying to your order confirmation email.
- Address changes are only possible within 24 hours of placing the order.
- After 24 hours or once the order has shipped, we cannot guarantee any changes.
My item arrived damaged
We carefully package every order with protective materials. However, in rare cases (around 1 in 1000 shipments), damage may occur during transit.
If your item arrives damaged, please contact us with:
- Your order number
- A clear photo of the damaged product
Once verified, we will send a replacement free of charge.
I still have a question
If your question wasn’t answered above, feel free to contact us anytime.
We aim to respond within 24 hours.
📩 Contact us: support@eggsnake.com